Privacy Policy
We at ME Lighting (UK) Ltd protect the Personal Information you provide us in accordance with this Privacy and Security Policy.We have prepared this Privacy and Security Policy to let you know how we collect, use, disclose and otherwise manage the Personal Information you provide to us through the http://www.meluk.co.uk website and other sites that may currently exist and/or be established by ME Lighting (UK) Ltd (collectively the "Sites").
When you provide Personal Information through our Sites you are consenting to the manner in which ME Lighting (UK) Ltd will collect, use, disclose and otherwise manage your Personal Information, as described below.
If you do not agree with this Privacy and Security Policy, please do not provide any Personal Information. If you choose not to provide Personal Information, you may not be able to do certain things like access particular areas of our website, enter contests or sweepstakes, request information or send ME Lighting (UK) Ltd an email.
A. Our Promise
ME Lighting (UK) Ltd will collect, use, disclose and otherwise manage your Personal Information in accordance with this Privacy and Security Policy.
B. Collection and Use of Personal Information
As used in this Privacy and Security Policy, “Personal Information” means personally identifiable information such as your name, street address, telephone number, credit card information, screen name and email address.
ME Lighting (UK) Ltd may collect and use Personal Information that you provide us when you:
• Purchase, order, return, exchange or request certain information about ME Lighting (UK) Ltd products and services;
• Request warranty or tax exempt information;
• Contact a Customer Call Centre or customer service desk;
• Visit, register on, or participate in the features of one of ME Lighting (UK) Ltd Sites;
• Open an account or enter into a contest or sweepstakes, join a club or participate in a program offered by ME Lighting (UK) Ltd;
• Respond to one of ME Lighting (UK) Ltd surveys;
• Provide ME Lighting (UK) Ltd with comments or suggestions;
• Provide ME Lighting (UK) Ltd with any information contributed to our Sites on your behalf;
• Provide ME Lighting (UK) Ltd other contact information.
When you use one of the ME Lighting (UK) Ltd Sites, certain additional information is collected without you being prompted to provide it. This information includes, but is not limited to, cookies which are covered below.
A note about “Phishing” attacks: ME Lighting (UK) Ltd will never send you an email requesting you to validate account/password information or personal information such as credit card numbers. If you do receive an email that appears to come from ME Lighting (UK) Ltd and asks for this type of information please forward the email directly to info@meluk.co.uk and then delete from your inbox.
1. Shopping at ME Lighting (UK) Ltd
When you purchase products and services at one of ME Lighting (UK) Ltd Stores and you use a credit or debit card for any of your purchases online, ME Lighting (UK) Ltd will collect your credit or debit card information and keep a history of your purchases. ME Lighting (UK) Ltd uses this information to process your orders, to ensure proper delivery, to better assist you when you visit or call us as well as to improve our product and service offerings.
When you return previously purchased merchandise or request a refund or exchange, you may be asked to give your name, address, telephone number and provide other information that identifies you, such as your driver's license. ME Lighting (UK) Ltd collects this information to help prevent fraud.
2. Customer Service
When you call one of ME Lighting (UK) Ltd Customer Service Centres about a product, delivery, a billing question or for customer service, you may be asked for information that identifies you along with additional information we need to help us promptly answer your questions, such as your name, email information, mailing address and a telephone number where we might contact you. ME Lighting (UK) Ltd may retain this information to assist you in the future or for its other business needs.
3. Online Registration/Newletters/Offers/Coupons
(a) Information ME Lighting (UK) Ltd requests for registration and/or club or program membership is an optional service provided by ME Lighting (UK) Ltd through its Sites. You do not have to register or join to browse or shop online. When you register or join, you are asked for certain Personal Information which may be used to assist us in our provision of services.
(b) Newsletters/Offers/Coupons. When you register or join, you will have the opportunity to receive future marketing information from ME Lighting (UK) Ltd and to sign up for email newsletters, coupons and offers that cover certain subjects that are of interest to you. These newsletters, coupons and offers will be sent to you only if you choose to place your name on our mailing list. In order for us to deliver these newsletters, coupons and offers, ME Lighting (UK) Ltd may need to pass along your name and email address to the Service Providers who supply us with email service and who authenticate and validate the information you provide.
4. Contests, Questions or Surveys
When you ask a question, participate in a survey or enter a contest or sweepstakes through our Sites, we may collect your Personal Information. This information is used to administer your participation in a contest or sweepstakes.
5. Non-Voluntary Information
(a) General Tracking Information. ME Lighting (UK) Ltd keeps records of the pages visited by each site user. ME Lighting (UK) Ltd aggregates this information with data on the pages visited by other users to track overall visitor traffic patterns. ME Lighting (UK) Ltd uses this information to improve its Sites and to develop functions and user tools which will make it more responsive to the needs and preferences of ME Lighting (UK) Ltd customers.
(b) Cookies. ME Lighting (UK) Ltd websites use a technology called "cookies" to help facilitate transactions on the Sites. A cookie is an element of software code that ME Lighting (UK) Ltd Sites can send to your browser, which is then stored on your hard drive so we can recognize you when you return. Should you decide not to accept cookies from our Sites, you will limit the functionality we can provide when you visit our Site.
(c) Other Information. We may collect additional automatic information about your visit to our Site, such as time of day, browser type and version, browser language, your operating system and platform, and the Internet Protocol (IP) address used to connect your computer to the Internet. This information is used for analytical purposes and to help us provide services to our customers. We may also use this information to administer and troubleshoot our Sites.
(d) Aggregate Information. On occasion we may provide this aggregate information (which shall not include personally identifiable information) to vendors, investors, potential advertisers, or news agencies to demonstrate the amount of interest in our Site and to help us plan for technical infrastructure requirements.
C. ME Lighting (UK) Ltd Additional Use of Personal Information
1. Research and Marketing
In the U.K., to better serve you, we may combine the Personal Information that you provide with publicly available information and information we receive from or cross-reference with our marketing partners and others. ME Lighting (UK) Ltd uses that combined information to enhance and personalize your shopping experience with us, to communicate with you about our products and events that may be of interest to you, and for other promotional purposes.
2. Third Party Products
We may share Personal Information about ME Lighting (UK) Ltd consumers with third parties in order to provide you with tailored information about products and services and special offers. These third parties, including suppliers, are not authorized by us to use your Personal Information in any other way. ME Lighting (UK) Ltd does not sell your Personal Information.
3. Service Providers
Some of our operations, such as our Customer Call Centres, may be managed by unaffiliated companies. These companies may have access to your Personal Information on a confidential basis only to the extent necessary to perform their functions.
4. Shipping
If your purchases are being shipped to you, we will share your shipping information with our delivery service providers or other delivery companies we select).
5. Legal Disclosure
ME Lighting (UK) Ltd Tools must provide your Personal Information in response to a search warrant or other legally valid inquiry or order, or to an investigative body in the case of a breach of an agreement or contravention of law, or as otherwise required by law.
6. Third Party Links and Data
ME Lighting (UK) Ltd may include links to the websites of our business partners, vendors and advertisers. The inclusion of any link does not imply ME Lighting (UK) Ltd 's endorsement of any other company, its websites, or its products and/or services. These linked websites have separate and independent privacy policies, which we encourage you to read carefully. We have no control over such websites and therefore have no responsibility or liability for the manner in which the organizations that operate such linked websites may collect, use or disclose and otherwise treat your Personal Information. Third party Service Providers may need access to some of your Personal Information. In such cases, we only provide third party agents with the minimum amount of information needed to complete the requested service or transaction. We may also provide your information to our affiliated companies and successors. We reserve the right to provide third parties with aggregate statistics about our clients, traffic patterns and related site information. This data reflects site usage patterns, but does not contain personally identifiable information about any individual user. In certain circumstances, we may share your information with service providers that need access to your information to provide operational or other support services. To ensure the confidentiality and security of your information, service providers must agree to safeguard your information in strict compliance with this policy.
7. Secure Shopping
When you place orders your order information, including your card number and delivery address, is transmitted through the Internet using Secure Sockets Layer (SSL) technology. SSL technology works with your browser to encrypt your order information before transmitting it to our server.
D. Privacy Preferences/Opt-Out
If at anytime you would like to be removed from any/all ME Lighting (UK) Ltd marketing lists, newsletters, distribution lists, or the like, you may do so by contacting us in any of the ways identified in Section H. Please remember to include your email address, name, mailing address and telephone number in any request. The best way to opt-out is to use the link at the bottom of email messages you receive. That tool provides a one-click confirmation opt-out that is instant. If you choose not to use that link, you may also send an email request to info@meluk.co.uk with the word “REMOVE” in the subject line and your email address in the body. This secondary method may take up to 30 days to remove your address from the file.
E. Children's Privacy Policy
ME Lighting (UK) Ltd does not sell products for purchase by children. If you are under 18, you may use ME Lighting (UK) Ltd only with the involvement of a parent or guardian. ME Lighting (UK) Ltd does not intend to collect any personally identifiable information from children through the ME Lighting (UK) Ltd Sites. Please do not allow children under the age of 18 to provide any personally identifiable information related to our Sites. If we determine that a child under 18 has provided Personal Information in violation of this policy, we will delete that information as soon as practical. If you become aware that such information has been provided by a child under 18, please notify us by contacting a ME Lighting (UK) Ltd Customer Service Centre in any of the ways identified in Section G. Please be certain to include in the subject line Privacy Policy Request.
F. Security Limitations
No data transmission over the Internet can be guaranteed to be 100% secure. While we strive to protect your Personal Information from unauthorized access, use or disclosure, ME Lighting (UK) Ltd cannot ensure or warrant the security of any information you transmit to us on our Sites.
G. How to Contact ME Lighting (UK) Ltd
You may contact us in one of the following ways:
Head Office
The Wheatsheaf, The 5th Floor
Speirs Wharf, Port Dundas, Glasgow G49TJ
Tel: 0845 8621470
Email: info@meluk.co.uk
I. Changes to the Privacy and Security Statement
We may change this Privacy and Security Policy at any time in our sole discretion. Any updates to our Privacy and Security Policy will be posted on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it. Continued use of our Sites, Stores, Customer Service Centres or other ME Lighting (UK) Ltd services following our posting of the change notice or an updated Privacy and Security Policy will constitute binding acceptance of those changes.
